LV
Layaan V

1 reviews | Active since Mar 2018

29 Mar 2018, 21:12

Delivery

Order my pizza at 6.33pm to be exact!! Shaakira the manager simply says i do not know where the driver is, i had to call her continuously it is now 9.10pm and i am still waiting for my pizza. Called her again and she simply says i can get 50% what a joke!! Customer service??

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply20 Apr 2018, 13:35
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***

Best regards,