Delivering pizzas is hard
<p>Hey Debonairs, I didn't think it was possible for your service to get any worse but I was proven wrong once again tonight. First we order from the Glen Fair branch. After waiting more than an hour I phone them to hear what's going on. Apparently they couldn't find the place even though I've been a customer there for more than 10 years. I tell them I demand the pizza for free because they couldn't deliver. They refuse and offer to bring me the cold pizza. I tell them it's okay, they can keep it then and I'll order from another branch. I then order from the Menlo Park branch, maybe they'll get it right, because delivering pizza is so very hard. I specify Cash on Delivery with a note to bring card machine seeing as your website does not have the option to specify pay by debit card. The driver pitches up with no card machine - surprise, surprise. I go to go draw money from the ATM. I try to give the driver R120 and demand change, but low and behold, the driver does not have change - according to him they do not trust him with change. I don't want to tip him, he doesn't have change so how does he resolve the problem? He grabs the pizza out of my hand and drives off. Thanks once again Debonairs, a ****ing pleasure as always.</p>
Thank you very much for taking the time to report your experience with our Menlo Park branch . Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Menlo Park branch . Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs
Customer Care: 0861 DPIZZA (374992)
