1 reviews | Active since May 2018
Deliberate delay
I ordered pizza online at 18:00 and delivery was made only at 19:16. Debonnaires in Centurion FNB centre is literally 7 minutes from where i stay but it took over an hour to honour our contract. The worst part is that i selected the ASAP option for delivery but stilL. I wonder if its because i dont add a tip when making the order ONLINE that they deliberately delay my order, well FYI i do tip the drivers. This is not the first time ya'll do me like this and im a loyal customer. ILL never ever set foot in ur shop or order anything online. Im gatvol.
Hi Maphuti
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Hi Maphuti
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,