Delayed Online Order and Poor Customer Service

I am writing to express my disappointment with the service I received at your Northmead branch. On 02/03/25, I placed an order online for convenience, expecting it to be ready when I arrived. However, when I got to the store 20 minutes later, my order was still not prepared, forcing me to wait—something I specifically tried to avoid by ordering online.

To make matters worse, the staff was rude and showed no remorse or offered any apology for the delay. This lack of customer care is unacceptable and falls short of the service I expect when choosing your brand.

I value my time and chose to order online for efficiency, but this experience was anything but convenient. I would appreciate it if you could address these issues to prevent future occurrences.

I look forward to hearing from you regarding how you plan to resolve this matter.