Definitely unacceptable Service

A very disappointing service and experience yesterday the 26th/03/2023.

My wife had decided to order pizzas yesterday afternoon to break our fast in the evening. She completed the Order online and made payment at 16:15 and delivery was confirmed for 18:00 (REASON BEING IS THAT WE WERE GOING TO BREAK OUR RAMADAAN FAST WITH THIS MEAL - which was at 18:07) giving an entire 1 hour and 45 minutes. This allowed more than sufficient time for the delivery to suite Our needs as well as the stores time to prepare.

after making an attempt around 17:45, to affirm delivery was on it's way and the call went through to the call center. The agent that took the call assured that she will follow through to make certain that the order delivery would be met with. She did also promise to call back. Calls that amount close to at least 20 in number were made to the store which went unanswered. Fortunately she remembered having one of the delivery guys number from last weeks delivery whom she called and it was He who went into the store and got the order processed. SO the delivery reached us just about 18:45pm and after thanking him for his assistance asked that he ask the manager on duty to call us as this was not acceptable.

I am still awaiting a response.

If we had a choice, we certainly would have returned the meal and requested for a refund. but due to circumstances of not having prepared food for the evening and the payment was made in advance.

This is NOT the Kind of Service that is expected, further more the audacity of not caring to respond. I called the Customer Care support and spoke to a consultant as well as sent an Complaint directly to Debonairs and still await a response.