1 reviews | Active since Nov 2016

26 Nov 2016, 21:25

Debonnairs crusty services

<p>I made an order with debonairs Westgate mall ********** only for me to have to call at 08.45 to confirm where the order is. the staff could not find the order and the managera attitude was based on the fact that they are busy month end, "which business insnt?. the pizza eventually arrived at 9.15 with no compensation or apology.</p> <p>The saddest part is. "I live behind the mall where the pizza is sent from. less than 5minutes. sad I paid 130 for food and terrible service.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply29 Nov 2016, 09:28
Official

Thank you very much for taking the time to report your experience with our Mitchells Plain branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)