Debonnaires as a BIG COMPANY ****** us off so we remain poor and they get richer. They take advantage of us

On Saturday evening, I ordered a Debonnaires Pizza through their online APP. It was around 8pm. The app accepted my order and payment. We waited the whole night without delivery. No cas nothing. The following day no calls still, I then decided to call them after mid day. They contact never got picked up until 5 attempts later when I decided to call again and choose option 1 on the menu which is making a new order. Option 1 gets picked up immediately. Again none of the consultants assisted me, until I found the 4th consultant who escalated to some management WhatsApp group. I then received a call from someone who said they would speak to the manager at the Blue Hills store in Midrand where my order was made from. The manager called me and told me all excuses in the world, including that they called me, which I never got a missed call, and that they don't deliver to my area which was a life because I order from the same store every month and I get my pizzas delivered. I explained to her but she was adamant that she will reverse the money on the app. I was against that because the money reversal takes a few days to clear but she did not listen to me. To date I have not received any money not any pizza, 4 days later. I feel Debonnaires is taking advantage of the helpless people. That was my last money to spoil my kids with pizza, times are tough for all of us but Debonnaires does not care ! Order number is ***6