Deboniars a useless franchise

Yet again another issue with the branch Deboniars, Ordered food using the app and get a notification the order is outside my place only to see that Noone was there n to call the store n have the agent asking me to hold but not realizing I hear her asking the driver why did he come back without delivering n the response was he forgot my full order. Okay its fine I understand everyone makes mistake but then have the order delivered 30 minutes after the call ended to find the pizza is cold and soggy with no black dot sticker and a proper covering for the dessert I ordered (The dessert had been covered with a cut out paper plate) as for the sticker according to them they don't have stock, So my question was doesn't someone keep track of the stock but it's fine and right up till now I'm still awaiting a call from the store manager to call and explain the delay and reason why I didn't get the proper service I require.. Really pathetic service from a store and standards of Deboniars is really disgusting