1 reviews | Active since Sept 2016
Debonairs you really have the worst customer service
It is really sad Debonairs that since you responded to my post no one has been in touch as you promised, I however decided to give you a benefit of a doubt and place another delivery order Today using the app again, order# 527567 placed at 18:17 and the time is 19:39 my order has since not arrived I am trying endlesly to get hold of the store and no luck I just called the 0 ********** customer care line and was given the stores direct line and guess what no answer, gave feedback to customer care line which attempted to get hold of the owner who gave the stores direct line and I am not winning,
Am I perhaps being intentionally ignored? Is this what customer experience is all about? I am really disappointred!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***