Debonairs Worst Service

Yesterday around 18:45 I ordered pizza online (via app) and it was confirmed, 5min later the store calls and advises that they don't deliver in my area. I than advised the lady that I made it a collection not a delivery, she then advised that their oven is not working. I told her that's not my problem as I was not advised when I ordered and I'm already enroute to the store. When I got to the store I asked for the manager, an untidy lady (without a name tag) came and first thing she said was " we do not deliver in your area anymore " (didn't even greet me) I asked why as I'm within the 5km radius. She said I should speak to head office as it's not her job to know such things, I then advised her that my order if she had read it was for a collection and I was not advised on the app that they having oven problems. She didn't reply and ignored me as she spoke to the cashier regarding cashing up. I asked for her name and she rep**** " I'm the manager and if you wanna report me just tell them it's the manager" . I left and drove 9km away to Celtis Ridge Shopping Centre and reorder again as the Blue Hills Shopping Centre one was unhelpfull. This was the worst experience I ever had and if it wasn't for the wife wanting the chicken triple decker I would have spend my money somewhere else.

I don't believe I'll be going there anymore. :(