JB
Johann B
1 reviews | Active since Oct 2019
26 Oct 2019, 19:31
Debonairs with no service and bad staff
Worst service, wait an hour then get a call sorry your order was not processed, we going it manually but wait another hour and your pizza might be by you, call the shop 11 time with no answer. Really will never order from debonairs Gezina or any debonairs again. Staff have no telephone s****s to talk to a person, just an attitude of you can wait till we ready to help you if we help you, more than 2 hours wait and still waiting to see if it ever gets here and is hot or not
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Replies (2)JB
Johann B's updateReviewer Update
26 Oct 2019, 20:17So pizza finally arrived, wrong order, I ordered a double stack something meaty and got a single meaty pizza. My fiance ordered the chicken, feta and avo, she received a bacon and feta, wrong meat and no avo. Difference of R40 that they over charged for the wrong order and 2 hour wait.
JB
Johann B's update26 Oct 2019, 20:17
Reviewer Update
So pizza finally arrived, wrong order, I ordered a double stack something meaty and got a single meaty pizza. My fiance ordered the chicken, feta and avo, she received a bacon and feta, wrong meat and no avo. Difference of R40 that they over charged for the wrong order and 2 hour wait.
Debonairs Pizza's replyOfficial
03 Nov 2019, 15:26Hi Johann
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unamazing Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unamazing Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply03 Nov 2019, 15:26
Official
Hi Johann
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unamazing Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unamazing Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***