Debonairs Wetton Horrible Service

Ordered from Debonairs Wetton After 45 minutes the order showed online that there was a delay in the kitchen.

The driver arrived and then said the order was incorrect and left, without us checking the order. Eventually the driver came back with the pizza and donuts. The box of pizza sticky and full of chocolate sauce and cold and the donuts was missing the dipper sauce. The driver then left with the donuts. We tried to contact the branch directly to no avail. I then recieved a call from Lameez from Wetton Debonairs who said they don't give the sauce separatly they throw it on and when I mentioned about the box and cold pizza she said it's under an hour it can't be cold, it must just be the dot that's black. (Quality Promise- if the dot is not red your pizza is free)

Luckily I took a photo of the pizza on the bonnet of my car which clearly displays the sticky box and black dot.

I am getting the donuts with the sauce delivered and they are exchanging the pizza.

What I do expect is my money back as part of the quality promise.

I usually order from Claremont, where I get magazine quality. This is not the first time Wetton dissapointed