1 reviews | Active since Sept 2019
Debonairs wetton circle
Debonairs wetton circle. Customer service sucks. I order a pizza on the app and they send me an email to say "we're busy preparing it" almost 2 hours later I try calling them and it doesn't go through. Shortly after that they call me to say it's too late for the driver to deliver in my road. I ask to speak to the manager and she offers to deliver the pizza "THE NEXT DAY" pathetic. I was house sitting for someone so take aways was my only option & so was delivery as I didnt have a vehicle. I write a complaint to debonairs and the manager of the branch calls me yesterday to apologize & explain. At the end of it all, she say to me "I heard the other manager offered you a pizza but you didn't want it. So I'm rather not going to offer. Seeing that you didnt want anything." This is ridiculous. Definitely won't recommend debonairs.
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
