Debonairs wetton cape Town

So I order a pizza from debonairs wetton circle cape Town south Africa at 17.45pm. The lady advises delivery between 45min up to and hour.... At 18.45pm I call the call center... Kept on hold for about 10min then have to call back... Eventually I speak to a Samantha she advises me that the store manager will call me back... But no call... I call back again... She doesn't apologize... All she's reckons is that the order is on the way. At 19.20 I get my order... As I get the pizza from the delivery guy the pizza red dot is black... I tell him I'm not paying as debonairs promise is if it's black dot the pizza is free... The driver George first argues with me raising his voice telling me I must pay. I and greatly disgusted at the lack of service I received. Debonairs should manage the clients expectation and advise if there will be a delay in time for something you ordered and obviously not be more arrogant when a customer complain and I had to ask the lady if she is not even going to apologize for the 30min late delivery. No client service. The slip of the pizza looks like it was thrown on the pizza it was full of sauce n dirty and then still clod pizza on top of that. I took pictures of everything. Still waiting for the manage to call. YOU GUYS SUC****!