1 reviews | Active since Sept 2012
Debonairs westgate mall food is poor but expensive
My experience with debonairs westgate mall has been the worst. This is the 2nd time that i have been seriously disappointed. Not sure if this applies to all debonairs or just a few. My first bad experience was when we ordered an on the triple deal, the delivery guy came 2 hours later and asked us to check if we received all we ordered, needless to say one of the pizzas was not what we ordered and we had to send it back to have the driver bring the correct one and then the manager had such a stinking attitude as well. My 2nd experience was ordering the double double stack with no sauce/cheese in the middle, they plopped a few pieces on meat between 2 bases, added very little meat to the top, minimal sauce and cheese and call it a double stack. And the only reason i gave it 1 star is because i couldn't write a review without adding a star. I am appalled. Had double stacks from grandwest at the same price but top class food. This is disgusting.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
