DEBONAIRS VERULAM AND PHOENIX PLAZA DISGUSTING SERVICE

I place an order online at 18:43, I started calling to find out about my order at 19:37 when live tracking stopped. I was hung up on by the store staff, the call center staff tells me I need to wait until 1:15 mins has passed then I will get feedback. I CALLED AGAIN and the Manager Sne of Verulam tells me i placed a order at the wrong store and that she will contact Phoenix Plaza and get back to me... At 21:03 I still have had no feedback as to where is my Cram decker which i paid R285 for and all the phones go to answering machine/voice-mail. Currently 21:35, the call centre at Both Verulam and Phoenix Plaza is of no help. They are telling me there is nothing they can do. They can only transfer me to the store. Then they transfer me and all I get from both stores are answering machines with full voice-mail. I WANT MY BACK PERIOD! This IS PURELY DISGUSTING. I WILL NEVER SUPPORT DEBONAIRS AGAIN.