Debonairs - unhelpful customer service

Would have given it no stars but the system does not allow this. Got off the phone with customer service ***) regarding an order placed online. Problem was experienced after placing order. I received a message from my bank to indicate that money came off my account. Thereafter a SMS, from Debonairs. It stated that there was a problem with the order and that I would be refunded. The message also has a phone number I could contact to query. I did so, and that is where all the trouble started. Debonairs staff/call center/unhelpful line has absolutely no customer etiquette and were disgustingly rude during my phone call. Raising their voices when I wanted answers. Shouting and laughing in the background and no help whatsoever but to say that a manager would be in contact. A phone call was received after, from Lisbette (Debonairs). She handed the call over to her manager (WHO DID NOT WANT TO GIVE HER NAME....I WONDER WHY?) The only reason she came to the phone, was because she was yelling in the background, while Lisbette was talking to me and I insisted that she come to the phone and speak to me in a civilized manner. I was a regular customer, but was treated like I was nothing! Is this what Debonairs customer service is all about? I'm disgusted!!! No respect and no phone etiquette. I'll take my business elsewhere, where I'm treated with respect and dignity!