Debonairs ****ty service

I have experience the worst service and extreme disrespect from the manager of the store (Given). I placed an order at 12:15 for delivery from the store, after 30 minutes of waiting for the order, I called to follow up and was told the driver would be there any minute now. After another 30 minutes had past, I called again (3rd time) and asked to speak to the manager who, instead of addressing me, put the driver on the line who was told me that he was there and tried calling but could not get through - I have no missed calls from them at this stage. Then they hung up on me. I called again (4th time) and was told to go wait at the reception area as the driver is on his way. When the driver arrived, the food was cold and not in a standard anyone would eat. We told the driver and he said we can call the store (this is after we had paid). We then called the store and spoke to the manager who said unfortunately there is nothing he can do for us. We walked to the store (with a highly pregnant woman) to return the Pizza. We asked Given (the manager) if he would eat that pizza and he said no. He proceeded to argue back and forth with us that they did try to call. After a few wasted minutes of our time, he agreed to take the pizza and make another one. He did not AT ALL apologize, they made the pizza and did not give them to us, then he went to the back office and left us hanging. I have called the debonairs head office and was advised that this would be escalated and I would receive a call back (this has not happened). This guy went to the back office and did not apologize, leaving his poor staff to address 2 irate people. He was so disrespectful and was full of attitude. This is the worst service I have ever received from any fast food establishment and I will never waste my time and money like that ever again!!!!!!