Debonairs time wastage and bad feedback

Everyone I need pizza it's seems I have bad luck with debonairs Pizza broad street durban...

There is always a mixup So 20th I bought pizza on the app and I included option pay with card o delivery

I watched their progress meter and I saw it like 3 minutes later that driver is on his way... I walked down to the entrance of the flat to wait for him so far its 6 minutes in... I get downstairs I wait another 5 minutes to get, to get a call confirming my place... And caller tells me driver already left and it's not even a 1km away from my place.. I waited a good 10 minutes and still no delivery. I checked the app its already asking for delivery rating without even me receiving or even seeing the pizza guy... I send my rating asking how do I rate something I havent experienced? And request a call back as an option on the rating...

15 minutes later the guy arrives and he sees me take a out a card and he then ask if I dont have cash...

I asked " what did my order say"? Did it not say come with a speed point?

Now he tells me he forgot the speed point and leaves again. Now I have to wait in that cold again for a good 6 minutes this time...and I wonder what took him so long the first?

Oh by the way I'm stull waiting for the call 2 days later... Still nothing

This is my 3rs experience with them bad service it was last time I bought pizza from any Debonairs ever!!!!!