WS
Wayne S

1 reviews | Active since Jul 2011

19 May 2018, 19:48

Debonairs terrible service

Double cheese, is exactly the same as normal cheese. I ordered today, it came incomplete, when it arrived again, it was damaged. The manager said that is the way it comes. Absolutely terrible service. Do not use this branch at all. I am still waiting for my non damaged order.

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply22 May 2018, 15:00
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***

WS
Wayne S's update26 May 2018, 10:31
Reviewer Update
Update, absolutely no contact from debonairs. Clearly the above message is a standard response, clearly showing that they just do not care about customer service. Do not support this branch, and to be honest, I might never support debonairs again.