NG
Nikeshen G
1 reviews | Active since Nov 2017
17 Jan 2019, 16:55
Debonairs taking advantage of customers
On the 11th Jan 2019 i ordered a pizza. The pizza was cold and took over an hr to deliver. When the pizza was delivered the sticker was black. I complained via the debonairs app, which is where i placed my order. I got a response saying it takes 1 working day for them to respond. I still have no response. I had another incident where by they delivered the wrong pizza. Charged me for what i ordered, as i used the app and payment is done immediately. When i complained i got no refund nor did i get my ordered pizza cause they said they are closing now :(
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Debonairs Pizza's replyOfficial
04 Feb 2019, 16:01Hi Nikeshen
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Feb 2019, 16:01
Official
Hi Nikeshen
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***