Debonairs Sunninghill - bad service!!

At 12h22 on Friday, 22 Mar '19 we placed an order online. Selecting Chilli Lane Sunninghill branch to deliver as it's closest to our place of work (2.2kms away). An hour later (at 13h20) we still have not received our pizzas, when phoning we were told it's on its way. The driver had then just arrived. Before paying, I asked the delivery guy if the pizzas were still hot, I had a colleague with me, he took the pizzas out of the bag and all dots were red. I then proceeded to pay him, adding a 10% tip to the bill. By then the pizzas were all taken out of the bag, and what do you know, as my transaction is approved all the dots turned blac****!! Please get in contact with me to advise why (1) it took so long for pizzas to be made (Romans Pizza has 2 large pizzas ready in 20mins) and (2) why it took so long to drive 2.2kms to deliver the pizza (bearing in mind it's a ghost town today so very little traffic) and (3) what you are doing to use friendly efficient delivery staff? This guy had absolutely nothing to say to me when I queried the heat of the pizza, silly me still added a tip which I only got a very soft 'thank you' for.