JA
Jeanine A

1 reviews | Active since Dec 2014

07 Mar 2016, 10:35

Debonairs sun baked cardboard pizza

Hi htere, <br> <br> On 06 March 2016 we ordered pizza from the Celtis Ridge store at 13:21. At 14:25 our Pizza still has not arrived and we phoned the store to find out what the delay was - the guys that answered sounded like he walked past the store and answered the phone, he was nowhere? he had no clue what I was talking about, and didn't even think to ask me to search for my order, I asked him if he had a clue as to what order I was referring to and he asked me to hold and put the phone down in my ear - NEVER phoned me back. <br> <br> 10 minutes later the sun baked pizza arrived, the sticker was red because it has been in the sun for 10 seconds. (do yourself a favour and hold one of the black stickers in the sun for 2 second, immediately it starts turning red :) The pizza was dry and tasted like sun baked cardboard. <br> <br> It's not the 1st time it's happened and that's why, when I placed my order I double checked that they had the address - and she assured me it was the right one. <br> <br> It's \unaccountable\" (for the lack of a better word) to send a driver and say we must sort it out with him, I didnt want to pay for the pizza because of the quality as well as the poor service I received from THE STORE."

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply08 Mar 2016, 08:57
Official
Hello jeaninea87,

Thank you very much for taking the time to report your experience with our Celtis Ridge branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)