JG
Jaco G
1 reviews | Active since Jan 2013
25 Jan 2019, 20:53
Debonairs suck
This has to be the worst service I have ever had from any restaurant I ordered food at 7:18pm from debonairs van Riebeeck Park and it is now 8:55pm and still no order. And to make things even worse is my daughter is a diabetic. So she needs to eet at regular intervals and because of nthe total lack of service I had to kook dinner. This is beondcapoling and I would not recommend or use debonairs ever in my life again. And the cherry on top is that I phone the store at 8:22 and the driver was on his way with the pizza.
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Replies (2)JG
Jaco G's updateReviewer Update
28 Jan 2019, 09:59In addition to the top, when the pizza arrived at 21:11pm they short delivered 1 of the Pizzas. for this i was told by the driver to call the shop, so by this time it was my third call to the store, and the missing pizza was delivered at about 10pm.
JG
Jaco G's update28 Jan 2019, 09:59
Reviewer Update
In addition to the top, when the pizza arrived at 21:11pm they short delivered 1 of the Pizzas. for this i was told by the driver to call the shop, so by this time it was my third call to the store, and the missing pizza was delivered at about 10pm.
Debonairs Pizza's replyOfficial
04 Feb 2019, 15:04Hi Jaco
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply04 Feb 2019, 15:04
Official
Hi Jaco
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***