Debonairs Stores Tight with Bad Service

I've been the victim of ****py service from Deboinairs once more! I seem to never learn. In about April 2019 I ordered online from the Northcliff branch. I received an order number and acknowledgment of preparing my order. I called the store to follow up on the order an hour but could not get through, upon contacting the Debonairs Call Centre (or whoever manages it on their behalf) they stepped in by calling the store manager as the phone lines were apparently down. I was promised my pizza in an hour. I followed up again with the Call Centre an hour later, still no pizza. I logged an online complaint with Debonairs that evening. Somebody from the store called me the next day to tell me that my order did not reflect on their side and thus it was not made, and there was nothing further to be done on the matter. This is despite the Call Centre having picked up my order and my having an order number.

I was stupid enough to order once more from Debonairs, this time the Heidelberg Mall store. I placed an online order at 09:58 on 17 July 2019 and paid by EFT. at 10:10 I received a call from the store to say they were unable to deliver due "to the strike" and I should rather collect my order. I advised this was impossible and that they rather refund me my order value. Gentleman said "they will call you back later about that" and hung up on me. I did not receive a call later and when I called at 17:22 no one answered my call. It's sad that I have to go through so much admin for my R100.

I've logged another online complaint but am not hopeful of a resolution given my last interaction with the online complaint's process - no one from Debonairs head office followed up on the complaint to see what its status was - why bother having a complaints route that's ineffective? My orders may be for low value items, but if I can't get decent service for my hard earned money I'll take it somewhere else where it will be appreciated. And if I'm receiving ****py service because of the value of my orders then there's a bigger problem of unfair **************.