Debonairs store visit customer experience outsmart online service.

I must say I'm really disappointed at the service I received at Debonairs Protea Glen,ordered pizza online at 14h04 and it got delivered at 17h42,What annoyed me most is that the staff never felt to make a courtesy call to notify me about the possibility of my order being delayed until I called the store 2hrs later enquiring about my order and did follow ups enquiring until it was delivered.The manager's feedback regarding the service offered was unsatisfactory because if they have been notifying customers y wasn't I notified of the delay,as this is the second incident encountered.I really think thestaff should be trained more on customer service regardless of the area,and they should know the objectives of the services offered and the importance of the service towards building customer loyalty as we are in the forth revolution were digital advertising is growing and some of us get to ignore the promotions offered due to the negative experience created by the service....#A Customer is King..