Debonairs standards kept at low levels in the township stores

Appalling service once again from one of your stores.

It seems to be a trend tgat black people don't need to be serviced well. We deserve less than the best. Is that your store motto.

When training your staff you enforce mockery and ****** tricks so we can be treated like zoo animals.

Contacted the Maponya mall store to place am order for delivery. Order was placed at 19h20 14 December 2018, alongside that order was a starts order not to say but that order was successfully delivered at 21h40 at which point we were advised that the other order would most likely be delivered by another driver. We waited till 22h40 as your driver booted we were already in bed. When my husband questioned the lateness of the order and service levels he took off and he didn't get his name.

At 14h45 We had since then called the centralized call center number and we were put through to the store. Spoke to a lady who's name was not mentioned. After explaining the problem she unhelpfully declined to assist. In persisting to have my query resolved I had to persuade her to had the phone over to the manager since she sounded like someone who wasn't bothered by your service levels and not encouraging any type of relationship building and problem solving. Strange how this common behavior seems to be a character trait that stands out in your stores. It's know in most engagements held by anyone in the township that typically black ppl don't complain. So this type of response is a typical example of how store staff treat customers. Your service levels have declined. The staff attitude devalues our money. The food is not made with love. Frankly no one cares.

The store manager Mulaudzi is useless mot sure how a huge franchise such as yours can appoint careless untrained uneducated staff at the front of problem solving. She didn't not engage neither did she had respond. Leaving me to hang up the phone. That is utterly unacceptable.

Not sure if we will never walk in or order from your franchises. This bag of potatoes is all rotten. Clearly the proof is in the pudding.

With social media, blogs and service level pages such as Hello Peter being so easily accessible. It will cost nothing but the time we spent waiting to share our disgusting and most disrespectful service received everytime we give you a chance. Competitor brands need to learn of such so they have something to learn from money trading that seems to be taking place in our local areas. Strange that such service is not experience in the suburban areas. The reasons are evident.

!!!!!Sad to see such a brand dismiss the most valuable elements of any brand. If brand loyalty is not important to your company May be then we shouldn't support you. I don't work do hard to be demoralized by a food company whose neglected all that should be of utmost value to them.

Debonairs has become ****onairs!