1 reviews | Active since Jun 2019
Debonairs SouthGate DISGUSTING !
LOW QUALITY PRODUCT, POOR SERVICE, TERRIBLE EXPERIENCE... after placing an order yesterday they delivered more than 2 hours later, i called the shop female staff was rude as they promised to call me back on progress of delivery, never did, and even 1 time a guy hung up on me .. pizza was cold driver was begging telling me telling me his boss will make him pay for that pizza if i take them for free even tho this is the debonairs policy, yes they were ice cold and the boxes were squashed onto the pizza, now i must pay 300 for that ?, i would have cancelled but the gusts i had over were 2 hungry at that point.. im a very regular customer and unless this is fixed not only will i never ever order from your brand again, il also be sure never to recommend your brand, really this is disgusting.. please note the number i supp**** in this complaint is different to the family home number our debonairs profile is linked to
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
