Debonairs Shocking Behaviour

I ordered 2 pizzas from Debonairs at Arbor Crossing in Amanzimtoti on Friday 20/02/26. I waited for over 2 hours for the pizza to arrive and after multiple back and forth calls to the branch, I was told that the delivery driver had delivered my order to the wrong house! I asked for a full refund of the R252 I had paid online and was told sure, no problem. On Saturday (next day), after having received no refund, I drove to the physical store and was told that the refund would be processed over the weekend and it would reflect in my account on Monday. It is now Tuesday (24/02/26) and I still have not received my refund. This is after multiple calls to the branch and even logging a case complaint with Debonairs Head Office. This is unacceptable! For comparison of how shockingly poor the service is from Debonairs, I cancelled an order from an overseas Company this weekend and the refund was paid to my account this morning!!! And Debonairs is local! The amount of money I have spent travelling to the branch and in making phone calls alone is more than the R252 THEY OWE me. It is now a matter of principle of someone paying upfront in good faith and the Company not delivering their product, and still keeping the money. Come on Debonairs, do better! (PS. Amanda at the store has been doing her best to help me but this is beyond her mandate)