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jennifer P

1 reviews | Active since Jan 2018

05 Jan 2018, 12:01

Debonairs selling rotten meat

I ordered a tripple stack pizza from Debonairs pizza Norwood two nights ago. The pizza arrived hot as promised but as i opened the box to start eating, the stinch of rotten meat drove me to utter nausia. My whole house was filled with the smell. I called to complain and they happily complide by exchanging the pizza. When opening the second pizza i couldn't believe it. Once again the same experience. When i called to speak to the manager, he shockingly admitted to his staff using one packet of expired meat and promised a full refund. The pizza was collected the following day at 14h00 pm by a driver who refused to refund me because a piece of a pizza slice was gone. I was furious as he was unpolite and plain rude. A second driver was sent to collect my pizza and returned my refund. By this time me and my family were starving as we missed dinner the previous night as well as breakfast as i was on the telephone all morning struggle to resolve the matter. Im so disgusted by the poor service from the staff of Debonairs Norwood who knowingly served us rotten meat that could have grave consequences on my family's health and their attitudes that stinked as much as their meat did.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply15 Jan 2018, 12:40
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***