1 reviews | Active since Sept 2019
Debonairs_sa shut down debonairs mafikeng
Ordered pizza around 12:59pm Sunday afternoon and only received it around 16:00pm and it was obviously dry, cold with not enough toppings and no cheese. I had ordered extra cheese and there was literally no cheese on it and it nearly chocked me. I called customer care and they gave me a case number after failing to reach them as well. Customer care told me the manager will call me as soon as they could reach them, finally after 2 hours the manager calls and asks to see the pictures of the pizza, which i took shortly after receiving the pizza, she saw the pictures and apologized that there was no extra cheese and said she will definitely put extra cheese on my next order. I obviously never want to see debonairs pizza the crossing mall again.
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
