Debonairs - Rosebank The Zone

I am really appalled by the service I received from Debonairs in Rosebank - The Zone. I ordered my pizza for delivery at 13:21 by 14:25 I had still not received my order. Contacted your call centre at 14:25 only to be told your that ovens were not working and you had sent them an sms. It’s shocking how me the customer did not receive any communication of this delay , the agent then transferred my call to the store only for it to cut. Called again and the consultant asked me why don’t I walk to the store to get my order. This was very shocking to me because if I wanted to walk I would have , I requested for delivery for a reason. She apologised but I really don’t understand how a customer could be treated this way. I would have really appreciated the communication about the delay and not that they just keep quite then be asked to “why don’t I walk to the store” I paid for the delivery and there are reasons why I requested delivery. Really not happy with the customer service I received. And only to get the food at 14:50 wow