TC
Tanya C

1 reviews | Active since Mar 2015

13 Mar 2015, 15:36

Debonairs Rosebank is a cheat!

I ordered a double meal from Debonairs which comes with a large pizza, a sub, and a 1 Litre coke. It was delivered with a delivery boy with no concept of giving correct change and with not bringing my coke! They have failed to answer numerous calls made by myself and my colleagues. This is totally unacceptable. I will NOT buy from this debonairs again, and will definitely not recommend it to anyone. We buy debonairs in order to receive good service and good pizza, which we didn't even receive any of that. Please ensure that you get staff who have good telephone etiquette, its disgusting when a person cannot even speak properly. These are the people that represent the zone rosebank debonairs. Clearly you pushing to get a bad reputation. Utterly disgusted!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Mar 2015, 11:50
Official
Hello TanyaChetty,

Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)