Debonairs Rondebosch service is attrocius

I placed an order on Tuesday 4 June 2019, via the Debonairs app (Order Number: 948677) and the confirmation email order number I received is: ********** 1. I placed the order at 19:54 to be processed by the Rondebosch store in Cape Town. I called the store and requested an update at 20:49 because there was no delivery as yet. The store promised to phone me back in 5 minutes. They did not call me back. They took my name and cell number down but not the order numbers above. I called the store again at 21:31 for in update. The store said they could not locate my order. I told the store that I offered to give them my order numbers previously but they didn't want to write it down. The store then took the order numbers down. The store then called me at 21:36 and said that the order was made but there is a shortage of delivery drivers. I asked when the next driver would be available. The store said in 3 minutes. The pizza was only delivered at 22:59. The dot on the box was black and the pizza ice cold. I expect a refund of the R107.70 which I paid by credit card on the app. I also expect Debonairs head office to take action against the Rondebosch store, and inform of me the scope of action taken. The Rondebosch store staff have a don't care attitude, poor telephone etiquette, lie to customers and cannot process orders correctly. It is also inconceivable how they have a shortage of delivery drivers as well. Waiting over 3 hours for a pizza to be delivered is disgraceful. I will never order from Debonairs again. other pizza chains like Andiccios offer far better service, options and product quality. I have proof of the calls made an a picture of the black dot on the box. I raised a compliant on the Debonairs app chat and via the Debonairs website (which only afford a comment of 1000 characters - a silly restriction when a customer is trying to provide all the relevant facts). Have heard nothing from Debonairs as yet.