MM
Mamello M
1 reviews | Active since Feb 2017
07 Jan 2020, 12:24
DEBONAIRS REFUSES TO GIVE ME A PROPER PIZZA
I ordered pizza from DEBONAIRS PIZZA COLUMBINE SQUARE.
the base of the pizza was burnt, the onions were cut too thick so they were overwhelming to eat and the tomatoes werent fresh.
I called in to complain and i was told i cant be given a new pizza cause i didnt like my pizza, i informed them that it had nothing to do with liking the food, it wasnt nice to eat.
I was forced to eat the pizza cause they refused to send a new one and we were hungry.
Im beyond disappointed in the conduct of the business
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Debonairs Pizza's replyOfficial
09 Jan 2020, 18:24Hi Mamello
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply09 Jan 2020, 18:24
Official
Hi Mamello
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team