Debonairs refund

Can someone on Monday last week I ordered pizza online and requested the I go fetch it in the Ezibeleni Debonairs restaurant. I made the payment and it was successful after a few minutes I got an SMS saying that the restaurant is not responding then I got an email of apology saying that they will refund me after 5 business days. It's been more than 5 business days still nothing I am so disappointed in them I dnt want to lie