kK
keenan K

1 reviews | Active since Jun 2017

14 Jun 2017, 11:05

Debonairs Red dot promise is a lie! FALSE ADVERTISING!

<p>I'm sure I am not the only person that has asked Debonairs to deliver on their Red Dot "promise" when receiving cold pizza. I'm fed up with the guilt trip from driver to management when they look for every excuse in the book to get out of the "promise".</p> <p>Mr Jonas "MY SURNAME IS NOT IMPORTANT TO YOU" at Debonairs Eldoraigne, told me all sorts of stories about "systems printing the order somewhere else, confused cashiers, because its a new special" every excuse he could think of about the ORDER PROCESS taking long as a reason for my pizza taking over an hour to be delivered cold and with a black dot. He even tried to tell me it had not been as long as it had been?? With times printed? </p> <p>The backing out of the promise starts at driver who guilt trips the consumer that he will be held responible. then the management treats the consumer like an idiot.. Delayed order process has nothing to do with from oven to box to door. If the order took so long.. Why is the dot black? Why do we have to argue for this promise to be delivered upon.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply14 Jun 2017, 14:05
Official

Thank you very much for taking the time to report your experience with our Eldoraigne branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)