Debonairs really is horrible (especially debonairs Menlopark, but also the app)

Ordered an item via the app for delivery on Friday, 25 October 2024. After more than an hour the order didn't arrive. I phoned debonairs Menlopark in pretoria east at least 20 times, no answer. Got through once then the operator cut me off. I drove there, and there were at least 6 staff members, doing nothing, besides the driver and two others who were arguing about the undelivered orders. Pizzas standing in stacks undelivered. Mine was one of them and was apparently ready to go for a long time but they couldn't go through the effort to deliver it. What's the point of ordering delivery via the app if I have to drive there in person? Also, the app makes it impossible to complain, only lists certain questions then asks whether they were helpful. I mean, what? Customer service means less than nothing to Debonairs. No way to demand a refund, no way to enquire about a specific order telephonically, you can't even find individual stores' telephone numbers. Don't cry about Mr D or Uber Eats prices when you are humiliatingly incapable of running your own show, Debonairs. Last time I buy from these petty amateurs. Only reason they get one star is because I can't give them zero or negative stars. Sies, debonairs.