Debonairs queensburgh

Hi guys,I'm highly frustrated and shocked by DEBONAIRS QUEENSBURGH.On the 29th of September I placed an order with debonairs queensburgh for a large double stack at 18 58. They advised me that it would be delivered within 30minutes. Called back after 45 minutes and they advised me that unfortunately they wouldn't be able to deliver because it was raining and that seeing as it's now past half 7,the drivers are done for the night(if that was the case they should've told me that from the onset). I requested to speak to a manager who apologised and advised me that she would get the pizza delivered. 45 minutes later I called AGAIN. The manager advised me that my order wasn't on the system and that that was the reason the order wasn't actioned,I explained to her that I be already placed my order and I did the same thing again when I called her and instead of looking for my order,they should've delivered on what was promised. Again she assured me that they would rectify this. After numerous phonecalls to them they contacted me just before 10pm and advised me that they would deliver but would have to charge me for a delivery(that's the solution after 3 hours of waiting) What sort of customer service is this? Feels as if I was forcing them to do business. I've complained on the website only to recieve a call from the store manager whose told me that my initial order wasn't on the system and that has apparently become a fault of mine. I've forwarded them my call logs showing them my calls but to no avail,they've obviously told management that the case has been resolved because Ive received a message saying it's been resolved. The manager on duty was Nobuhle. Definitely a place to avoid!!!