DEBONAIRS-PRETTY & TEDDY ARE SHAMEFUL REPRESENTATIVES

Debonairs Montclair on Kenyon Howden- Honestly I've never had an issue with them until the 26th of January. Most pathetic service and excuse. I ordered my on the double pizza @7pm and it was delivered at 9:17pm because that is when Chris (delivery gent) called me. I told him to **** off, I've eaten now and are going to bed, no apologies for the delay, he just dropped the phone. This resulted in no pizza. I immediately complained on the Debonairs page. In the next week I get a call from TEDDY, he told me he's from the Debonairs Pinetown offices. He asks for the full story, apologizes for the inconvenience and says that Debonairs will take care of it. I ask how, he says he will speak with the manager and ensure that I get my pizza free of charge as an act of goodwill. He told me I can go and collect my pizza, he has explained everything to them, they are aware i'll be coming through. I told him I'd go another time instead of that day and he understood, just as long as they know that I'd be getting my pizza free of charge as TEDDY had said. Mind you I wasn't expecting any pizza for free or a call. On the 8th of Feb I called Teddy and told him I'd be collecting my pizza, does the piece offering still stand and he confirmed that it still does. Debonairs is aware. I made my way there after work (4:30pm) and had to stomach PRETTY's nasty attitude. PRETTY is the manager at Debonairs in Montclair, I explained to them that I had spoken to Teddy and she tells me that she knows nothing about this arrangement, her manner of approach was filthy, it took a lot for me to not jump over that counter so I decided I would call TEDDY and have him speak to her as he gave me his number. Nothing was resolved, PRETTY said nothing was authorized and again another empty promise by Debonairs people broken and the outcome is the same, the customer is still very unhappy. PRETTY is miserable and had no shame in watching me walk out of there, didn't even apologize that my pizza was 2 hours late without an explanation and TEDDY had absolutely nothing to say. I wasted my time folks.