Debonairs Poor Service

I have been supporting Debonairs for the past 25 years but I have never experienced such poor service. Yesterday i ordered 5 pizzas at 3pm. I completed my order online and the system had picked up the incorrect address. I then called the Debonairs customer care line to correct the delivery address 5 minutes later. 30 minutes later i called to inquire about the status of the delivery and the manager had advised that the order was ready for delivery and we should receive the order in the next 10 minutes. Another 30 minutes goes by and we still never receive the order. I called the customer care line once again and the agent transfers the call to the store and i spoke to the manager named Siza and i explained to her that its already been and hour and a half and we still have not received the order which is so unproffessional and she bluntly says that is not her problem and does not care. I had advised that she needs to add in a side for the inconvenience caused and she says she does not care if we take the order or not. I then advised her that i will be cancelling the order cause of her being soo rude. I believe that i was mistreated as i was an indian and i feel this extremely ****** and i urge that Debonairs hear the voice recording of the conversation and they will hear that i was pleasant and spoke to her politely. After i told her that i am cancelling my order she just cut the call and didnt advise how i would be receiving my money back. I then had to drive to the store which took me 30 minutes due to peak traffic to go and get my money back. The manager named SIZA was again soo rude and didnt care how we got our money back. i am soo disappointed and she even swore at me. i will not support the whole Debonairs franchise anymore until i receive an apology and this rude manager Siza is dealt with accordingly. i for one have multiple businesses and i treat my staff every Friday by purchasing 200 large pizzas which i now will be taking my business where its appreciated. Thank you for reading.

Ys A disappointed customer