Debonairs poor customer service

I placed an order at Debonairs in Philip Nel Pretoria, my order was 2 hours late, the delivery guy was at the incorrect location. I had to contact him instead of the other way around which was a delay of another 30 minutes. I called Debonairs 2 times and was transferred to a line that was unanswered on both attempts. I have never received such poor and unprofessional service ever.