Debonairs poor customer service and food

Dear Peter and Debonairs Customer Care,

I am writing to formally express my extreme dissatisfaction with both the quality of food and the level of service I received from one of your stores.

Our order took over an hour to be prepared and delivered, which is entirely unacceptable, considering it was for a small pizza . Upon arrival, the pizza was cold, the base was under cooked and doughy, and the toppings — specifically the mushrooms, chicken, and peppers — were visibly old, dry, and of very poor quality. This standard of food is unacceptable, particularly given the price charged. Quite frankly, we could have received a far better meal elsewhere at a fraction of the cost.

What is equally concerning is the complete lack of customer service. I called twice to follow up on the delayed order and received no meaningful communication. After the delivery, I contacted the store again and was told I would receive a call back, which never happened Debonairs Lenasia south do better !!!!. This demonstrates a clear disregard for customer concerns.

We attempted to give the benefit of the doubt by tasting the pizza, but the quality was so poor that it left us feeling unwell.

This entire experience has been extremely disappointing. It is unacceptable for a business to deliver such substandard food while also failing to provide even the most basic level of customer service and accountability.