Debonairs pizza Worcester

Complained about my food 23 December. No one got back to me until 4th of February 2025. The manager on duty Brittany. Apologised and assured me my order will be replaced. I can collect at 5pm. When my partner got to the store to collect. There was a different manager on duty. Roslyn. Herself and the cashier Shameema had such an attitude with my partner. Telling him there is NO order under my name (as Britney had said ) and treated him like he is stupid. This shameema woman stood with arms folded reading all the names of all the orders on her computer as if my partner was a school kid. When I called the manager I was already fuming. Because firstly I wait a month and a half for the complaint to be addressed, now nothing is done, your store gave me a time to collect and it’s not ready. Nobody knows about it on my own expense I’m collecting and calling from my own account. And your staff is giving attitude. So I lose it on the phone ! This woman roslyn or whatever, tells me she’s trying to do me a favour by calling Britney and fixing the order for me. No woman, you are doing YOUR JOB! you are CORRECTING A MISTAKE YOUR STORE MADE! It’s not a favour. As I continue to tell her on the phone she’s inconveniencing my partner who now has to WAIT. she literally puts the phone down in my ear! So is this the service debonairs stands on? Firstly takes a month and a half to respond to my complaint. And then when they eventually do, they make me and my partner seem stupid for looking for stuff that they promised ? Claiming it not on the system. Mind you the slip shows Britney processed the order at 11:50 already. With my name surname and work address, and then wrote on the slip 16:50.