Debonairs Pizza Willows

I ordered a on the double pizza telephonically and nothing could have prepared me for the entire shock. i firstly waited close to 2 hours for the arrival of the pizza and no one courtesy called me to alert me of the delay. The 2 hour later arrival also meant the delivery guy arrived with properly squashed pizza that was on the bottom of the row. I should have firstly never paid for the pizza as it arrived with a black dot but the delivery guy told me he had over 10 deliveries and mine was the last. He had my pizza at the bottom of his van. He then proceeded to tell me that the management of the store is idling on gossip and not ensuring deliveries are done. Imagine my shoc****!!!! I then reported and alerted the Debonairs complaints line on the 17th as this happened on the 16/07/2019. I was reassured that management would arbitrate. And today is the 29th of July 2019. We all make mistakes and falter but only real client orientated companies care about their clientele!