yY
ypumane Y
1 reviews | Active since Dec 2016
06 Jul 2019, 17:03
Debonairs Pizza Westgate mall bad service and cold pizza
Debonairs Pizza in Westgate Mall near Michelles Plain has horrible service, ordered the pizza @ 16:08 only to get it at 16:50 cold the temperature sticker was black whilst instore. Management should do regular visits to this store. For me I'm done with them. 06/07/2019
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Debonairs Pizza's replyOfficial
12 Jul 2019, 20:16Hi Yedwa
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply12 Jul 2019, 20:16
Official
Hi Yedwa
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***