DEBONAIRS PIZZA WESTGATE an absolute disappointment

at 18:50 on the 29/04/2022 I ordered a pizza on their app(online) and the total was deducted(plus the drivers tip), at 19:31 I called the number provided to confirm the order and the phone call went through to the call centre they attempted numerous times to put me through but nothing. the last call I made was at 20:38 and I still couldn't get though to them. today 30/04/2022 I received a call at 10:50 with a poor excuse and a pathetic apology from a lady named Shakira for me not to get my order yesterday. to top it all off the according to the manager the driver **** and said he called me and I said its okay they can deliver it the next day, which I did not speak to anyone in Westgate or any driver. when I demanded to speak to anyone that can rectify the pathetic service(I'm not sure if I can even call it that) I was told that a manager will call me back because she is waiting for the driver who ****. I was asked if I want the pizza and I said yes because my 2 children went to bed without eating last night when the pizza(this isn't pizza that much I know) arrived it was hard and it was very evident that this was the pizza that was supposed to be delivered to me yesterday, it was hard and even the cheese was hard. I wont even talk about the crust. I am still waiting for the call so I can tell her what I think of their service. we order things online because of the convenience and expecting that we will actually get what we ordered. I am very disappointed and livid that they don't value their customers. Debonairs Westgate it is very disappointing to see how little you think of your customers.