DEBONAIRS PIZZA_VERULAM INCOMPETENCY

I am unhappy to have experienced this level of service at this restaurant.

Firstly, my order was paid for and confirmed to being processed online at 14:17 this afternoon. There was no communication from the store to confirm my parking as I requested a kerbside service so I called the store at 15:08. The consultant (Nokwanda) promised that she would check on the order only to walk into the restaurant and join her colleagues for the Jerusalem dance challenge. All this while I’m parked right in front of the store. At 15:20 I called the store AGAIN, and the next consultant promised the same: to check on the order. At 15:35 I tried calling the store only to learn from an automated message that the consultant is unavailable.

Dissatisfied with this service is an understatement and it has wasted my time and caused a terrible inconvenience to me. Besides the longest waiting time on cash sales, this level of disrespect and unprofessional service has no excuse!

The worst part of this experience was when the employees took turns asking for my name and number at 15:45.

I feel patronized by the last straw of Nokwanda bringing me my order, over 90 minutes late and cold.

Dissatisfied and livid