Debonairs Pizza, the company that doesn't care about black customers

My experience with Debonairs retail and their customer service has been terrible. I placed an order for delivery at the Tembisa branch (Hospital view Engen), when the order arrived at my house, it was incomplete. I called the store and they informed me that they will call me back after 30 minutes, which they didn't. I called back shortly after that and was not assisted at all. I then decided to go to the store ( via uber ) and requested to see the manager. I explained my situation to her, and instead of being attentive, she was dismissive and moreover she started giving me attitude. It got heated and she would not back down or apologise for the mistake that was made by the employees in her store. She was cheeky and insisted that it wasn't her fault. she was pointing and shouting in front of other customers and her employees. I then lodged a complaint with Debonairs customer service and they gave me a case number, but they did not bother to get back to me.

I called them to get feedback, and I was asked to explain my problem again to them, meaning they had not taken my case seriously.

This whole experience makes me realise that the brand does not care about their black customers in the townships. We are expected to take bad service but moroever our complaints will not be prioritised. Debonairs does not take its clients seriously.