Debonairs Pizza taking people's money without depivering a product.

On 18 September we placed an online order for pizza and paid, with the Centurion Lifestyle branch. We waited for probably 2 hours and still didnt have food delivered. We kept on phoning the call centre and they kept telling us the food is with the driver and on its way, thats what they told us for probably an hour long. Eventually after 2+ hours we got hold of the Centurion Branch and they said the order hasnt even been prepared yet! So we were **** to. We then cancelled the order and requested a refund / money to be paid back to us, R255, and made something to eat at home.

Its now been a month and a half where we constantly ask for feedback and all we get is "someone will be in touch with you, sorry for the delay".

What is so difficult here, give a refund or a voucher to use with next purchase? Is this a common thing where they take peoples money and not deliver a product?

Imagine Debonairs do this to 100 people per month, R25 500 pm, R306000 PER YEAR????? Unacceptable service and constant lies.